Delivery and returns

UK delivery

Royal Mail Tracked 48 is free when the game subtotal is £20 or more; below £20 it costs £3.65. Royal Mail Tracked 24 costs £4.65 below £20 and is available as a £1 upgrade from £20. Estimated arrival is 3–5 working days for Standard Tracked or 2–4 working days for Faster Tracked. These are estimates rather than guaranteed delivery dates.

• An order confirmation is sent after an order is accepted.
• A dispatch update and tracking link are sent when available.
• If a delay materially changes the estimate, we will contact you promptly.
• Unless we agree a different period with you, goods will be delivered within 30 days.

Availability

We confirm current availability before secure payment opens. If an item becomes unavailable after checkout, we will contact you promptly and offer a revised delivery estimate, a suitable alternative or a full refund. Your statutory cancellation rights are unchanged.

Mystery packs

The exact game titles in a mystery pack are intentionally a surprise. The product page states the minimum number of new, sealed games and the minimum combined recommended retail value. We will not place the same title twice in one pack. Normal cancellation rights still apply; opening or handling games more than would reasonably be allowed in a shop may affect the value of a change-of-mind refund.

Changing your mind

For most online purchases, you may tell us that you want to cancel within 14 days after receiving the goods. You then have another 14 days to send them back. Email daniel@vxvo.co.uk with your order number and a clear statement that you wish to cancel. You do not need to give a reason.

• Keep the game and all components in reasonable condition while deciding.
• You normally pay the direct cost of returning a change-of-mind item.
• We refund the item price and the cost of our least expensive standard outbound delivery option when required by law.
• We may reduce a refund for handling beyond what would reasonably be allowed in a shop if that reduces the item’s value.

Faulty, damaged or incorrect items

If a game is faulty, damaged, not as described or not what you ordered, email us as soon as possible with your order number and a short description. Photographs can help us resolve packaging or transit damage, but we will not ask for unnecessary evidence. Your statutory rights are not affected.

Refund timing

For a valid change-of-mind return, we make the refund within 14 days after receiving the goods back, or after receiving acceptable evidence that they were sent back, whichever is earlier. Refunds are made to the original payment method.

Cancellation form

You may use this wording by email: “To VXVO: I give notice that I cancel my contract for the following goods: [item]. Ordered on [date] and received on [date]. Order number: [number]. Name: [name]. Address: [address]. Date: [date].”