Product questions, delivery updates, returns and complaints are handled through one monitored customer-care inbox.
Last updated 28 August 2026
01
Customer help
Email daniel@vxvo.co.uk. Include your order number when asking about an existing order. We aim to reply within two working days, Monday to Friday, excluding bank holidays.
Choosing the right game
Order status and delivery
Returns, faults or damage
Privacy and accessibility requests
Complaints
02
Visit or post
The trading and returns address is 55 St George’s Avenue, Westhoughton, Bolton BL5 2EU. This is not a walk-in shop, so please arrange any in-person return before travelling.
03
Business enquiries
Publishers, distributors and other partners can use the same email and mark the subject “Trade”. VXVO sells through its own UK website.